Delivery
Most orders will be dispatched within 24hrs of receipt. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable.
All orders are shipped via 1st class Royal Mail.
It is worthwhile inspecting the items for damage before any installation takes place. Damaged items must be reported within 24hrs of receipt.
Delivery is during normal working hours and due to the slim-line packaging we use your goods can usually go straight through your letterbox.
Where do you deliver to?
We deliver 1st class packages Worldwide. Specialising in a fast
lead time.
How much does it cost for delivery?
Our post and packing fees are:
| Order value
(GBP) |
Cost |
| £0 - £6.99 |
£1.89 |
| £7.00 - £20.00 |
£2.99 |
| £20.00 -
£30.00 |
£3.99 |
| £30.00 -
£50.00 |
£4.99 |
| £50.00 -
£70.00 |
£6.99 |
| £70 + |
£9.99 |
Post and packing fees cover 1st class signed for (uk only) recorded mail
over £20. This ensures your package gets to you in a timely fashion.
We only use the best packing materials, tubes, padded envelopes etc.
What if my package is not delivered?
If you are not in when the courier attempts to deliver they will put a card through your door with a contact telephone number on so that you can rearrange delivery. Please Note! The courier will do this twice only, after two failed delivery attempts the goods are returned to ourselves and there will be another delivery charge applied to your order for a third attempt. If you need to change the delivery address after an attempted delivery failure, there will be an extra charge if the new delivery address is in a different postcode area. This is not our fault, the couriers charge extra for this because the item has to be reshipped to a different depot.
Orders that are returned to us due to an incomplete or incorrect address provided by the customer, will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be resent at the customer's expense
Refunds
We do not have an issue with
providing refunds to our customers, as long as we are notified
within the given timescale (see below). All we ask is that the goods
are sent back to us in a saleable condition, i.e. in the condition
that you received them. If graphics are sent back to us dirty, cut,
screwed up or not in the exact original condition from when they
were dispatched, then sorry we cannot refund. This is only fair.
At ViperGrafix.co.uk we are more than happy to refund your goods
as long as they are returned to us in the exact same condition as
they were sent to you. Upon receipt of your graphics you must
inspect the graphics and be satisfied that you have received exactly
what you ordered in the condition you expected. We cannot refund
applied graphics & for you to be legible for a refund we must be notified of the problem within 5 days of receipt.
How do I return an item?
Items can only be returned if you have made contact with us and received a ViperGrafix returns code. If the item has been recently received and is been returned for credit, then please return it in the original packaging or you may incur a repackaging charge.
If the item is something you have had for a while and is in need of a warranty repair, then you must ensure that it is safely and securely packaged, sorry but ViperGrafix cannot accept the liability for goods damaged by a courier because of insufficient packing by you the customer.
Goods
We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase.
In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable.
All goods remain the property of ViperGrafix until paid for in full.
Consumer Protection
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days from date of receiving goods in which to cancel the contract of sale.
Any claims for damage, non-functionality and mis-shipping must be made within 10 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of goods Act 1979.
We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective.
You are responsible for ensuring safe delivery of the returned item.
These terms and conditions do not affect your statutory rights.
All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000. |
