@ ViperGrafix we are..
Dedicated to 100% customer satisfaction. If you have any suggestions or comments please do not hesitate to contact us by email, telephone or fax.
Phone: 01692 402750 or 07939 349757
Fax: Same as above
Email: will@vgrafix.co.uk
Alternatively you can write to us. See Reaching Us below.
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Making A Purchase
To make a purchase just 'browse' our categories, and add any relevant products to your shopping basket. This is done by clicking on the 'Add to cart' button underneath any items that you wish to buy. This will then put the chosen item into the shopping basket. Once you are ready to pay for your goods simply click on the 'View cart' button. This will open a window to which you can proceed to a secure checkout.
If you are shopping from outside the Uk your credit card company will convert any monies into your own currency.
We accept all credit and debit cards. However, if you do not have a credit/debit card, we can accept cheques and postal orders. Please call us on the above (local rate) number for ordering information.
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Shipping And Handling
Most orders are dispatched within 24hrs from placement of your order (depending on stock availability). They are sent in protective packaging (tubes) to ensure you receive your product in perfect condition. We ship worldwide at the standard postal rate. Usually, delivery times are 3-7 working days for the UK and mainland. For international orders please allow 14-28 working days. See delivery schedule below. We will inform you if there are any problems regarding the delivery times for your order.
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Delivery Schedule
Orders are processed and dispatched within 24 hours of receipt (Mon-Sun). Where items are out of stock, lead times may increase. We cannot accept responsibility for any delays caused by non-delivery of orders by our carrier agents.
If we are unable to deliver the goods within the maximum time limit (see below) you will be informed immediately and will be given the choice of a later delivery date, alternative product choices or cancelling the order completely and receiving a full refund of any monies paid.
Please allow up to 14 days for delivery, do not hesitate to contact us if you are concerned about the arrival of your items.
For more information please see www.royalmail.com
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Items not in stock
If your item is not in stock, we will do our very best to get the item in sock and processed quickly. You will always be notified and given the option to cancel your order.
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Credit/Debit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are not held in clear text in any format.
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Product Guarantee
We promise to refund the price of any item returned to us in its original condition within 7 days of the customers receipt for the order. Upon receipt of the return we will quickly issue a refund (including any delivery costs incurred). We cannot accept responsibility for lost or damaged items as this is up to the carrier to 'keep their delivery promise' This does not affect your statutory rights as a consumer.
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Reaching Us
If you need to reach us, please email us on will@vgrafix.co.uk, alternatively you can call us on 01692 402750, outside UK +441602 402750 or fax us on 01692 402750.
Write to us at:
ViperGrafix, North Walsham, Norfolk.
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Privacy Policy
ViperGrafix.co.uk do not disclose buyers' information to any other outside party. Cookies are used on our site to keep track of the contents of your shopping basket once you have added items to it. They are also used to store delivery addresses and any other relevant information regarding your order. Confidential data/information collected by this site is used to:
1. Manage and fulfil customer orders
2. Improve the site and its services
3. Disclose information to third-parties only for delivery purposes
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Returns Policy
All complaints will be dealt with and rectified within 5 working days. We would appreciate you 'the customer' to keep us informed of any problems or issues regarding your order or monies paid.
How we deal with complaints is open to review to ensure a good customer relationship at all times.
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Copyright
All trademarks and logos on ViperGrafix.co.uk & are the property of their respective owners. We cannot be held responsible for any copyright or infringement laws that may occur after we have dispatched any items, as this is up to the individual or company to be aware of any copyrighted material and have permission by the owner for its usage. If you are a company or owner of any trademarks or logos that appear on www.ViperGrafix.co.uk and do not wish your logo/trademark or product to be displayed then please email or write to us and it will be removed instantly.
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Fitting Of Products
Fitting any of our products is in your hands; in some cases it may be suitable to have your signs/graphics installed professionally or by a competent individual even though our products are sent to you as a complete kit. ViperGrafix.co.uk cannot be held responsible for any incorrectly fitted products or any extra cost that occurs to you whilst installation of the product is being carried out. If you are unsure about fitting our supplied product please seek professional advice before making a purchase.
Thank You!
Will Plane
Director of operations @ ViperGrafix.co.uk |
